We operate a zero abuse policy, both physical and verbal towards any member of our team.
Any patient found in breach of this policy may have to find alternative medical care.
Please respect the team that looks after you.
|Mrs Shirley Mann|
The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.
Our Administration team, including secretaries and patient database administrator, work behind the scenes to deal with correspondence received by the practice, including reports and results from all departments within NHS Grampian. Invitation letters are also sent by this department for the various clinics that are available at the practice. The team is also responsible for ensuring that our patients' records are kept up to date.
Our staff are fully trained and do a difficult job well. They work in situations, which are always busy and often difficult or distressing. They have to judge the urgency of your request so try to answer any questions they may ask you. This will enable us to assist you quickly and appropriately. They are working to practice guidelines and by a strict code of confidentiality. They will let you know the reason if you need to be kept waiting, but do not get angry with them as it is not their fault. They will be able to help you with any questions about administration or the non-medical aspects of your treatment at the practice.
|Ms Karen Prati|