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*CORONAVIRUS UPDATE - 15 March 2020**

For the latest information about the novel coronavirus please see the NHS Inform website – or the UK Government website –

Both of these websites are a good source of information and are updated on a regular basis.

NHS24 also has a dedicated Novel Coronavirus Helpline - 0800 028 2816 – which can be contacted for advice.

You can also follow us on Facebook - click on the link below

If you have developed a new continuous cough and/or a fever/high temperature in the last 7 days, stay at home for 7 days from the start of your symptoms, even if you think your symptoms are mild.


Please call the practice on 019755 62253 (or NHS 24 on 111 if between 6pm and 8am and at the weekend) immediately if your symptoms:

- are severe or you have shortness of breath
- worsen during home isolation
- have not improved after 7 days

You should also phone your GP (or NHS 24 on 111 if between 6pm and 8am and at the weekend) if you develop breathlessness or it worsens, especially if you:

- are 60 years old or over
- have underlying poor health
- have heart or lung problems
- have a weakened immune system, including cancer
- have diabetes

***If you have a medical emergency, phone 999 and tell them you have COVID-19 symptoms***

If your symptoms worsen but you do not have a medical emergency, inform the Receptionist that you have worsening flu-like symptoms.

You will be advised to stay at home until a member of the Duty Team calls you back.

Do not go into any GP surgery or local accident and emergency department unless you are advised to do so or you are seriously ill, because you might spread the illness to others

The best way to protect yourself and stop the spread of flu viruses is by using and disposing of tissues when you cough and/or sneeze and washing your hands.


Use disposable tissues and throw them away as soon as they are used.

Catch it Bin it Kill itChances


The New Model of Primary Care

We want to keep patients informed about the new GP contract in Scotland and how this might affect patients.
The new GP Contract is introducing a number of essential changes which are likely to have an impact on the majority of the population at one point or another. Changes are being implemented in different phases across the whole of Aberdeenshire with the aim that all of the current developments are implemented by April 2021.
The key aim is to try and improve the care to patients whilst managing the challenges currently felt within the NHS – an ageing population living longer with more long term conditions, reducing numbers of GPs, increasing demand and expectation from patients on healthcare resources and the training and development of a wider primary care workforce than ever before.
We want to be at the forefront of implementing these changes to provide the best and most comprehensive care we can to our patients. The traditional model of a GP surgery is changing, something our patients are already familiar with due to our current triage system which has been developed and implemented to help move towards this new way of delivering care.
Across Scotland there will be a range of different highly trained health care professionals working in GP surgeries and Alford will be no different. This means that it will become more and more likely you will NOT see a GP for your health issues. Pharmacists, advanced nurse practitioners, advanced practitioner physiotherapists and other health care professionals will see you instead. The GPs will continue to provide care to those who need it most and will also always be available for support, leadership and guidance to this expanding team. However, if you contact the surgery in the future to request a home visit, it is more likely that you will see an advanced care practitioner than a GP.
We have confidence in this approach having had great first hand success with our advanced nurse practitioner, nurse practitioner and practice pharmacist and we welcome changes that will improve the access to the right help for patients with the right person at the right time.
At time of printing Alford has the benefit of four such new services with the appointment of a Psychotherapy team (Psychotherapist and Wellbeing Worker), Primary Care Clinical Pharmacist, Advanced Care Practitioner and services of the Primary Care Vaccination team.
Primary Care Psychological Therapies Service – Referral is required to see the Psychotherapy team, which can be done after discussion with a member of our clinical team.
Primary Care Clinical Pharmacist – You may have contact with Ellie Robertson, who can deal with a range of medication related issues and build on the existing medication expertise that we have with our current practice pharmacist, Jane.
Advanced Care Practitioner – Should a home visit be required, it is more likely that you will see Amanda McKandie, a specialist in clinical care at home.
Primary Care Vaccination Service – This is currently in development, however, the first part has been put in place with the introduction of a Vaccination team who has been administering nasal flu vaccination to children aged 2 years (on 1 September 2019) to 5 years (not in school). As the service develops, all vaccinations will be administered by the team and this should be in place by 2021.
It is anticipated that we will have additional physiotherapy services within the practice by the end of 2020. This means that, if you ask for an appointment for back pain, it is more likely you will see an advanced practitioner physiotherapist than a GP.
We will keep you informed as these services, and others yet to be developed, are fully implemented over the next couple of years.
Alford Medical Practice



Flu vaccination is still available for all patients who fit the criteria below, including children aged between 2 years (on 1 September 2019) and 5 years (not in school).

The eligibility criteria for Flu vaccination are:-

Over 65
Heart disease
Lung disease (including asthma or COPD)
Kidney disease
Liver disease
Previous Stroke
Degenerative disease
Body Mass Index measurement of 40 and above
Unpaid Carer (if you are an employed carer – please contact your employer)
Immunocompromising condition, eg receiving chemotherapy/radiotherapy, on DMARD drug etc

**Child aged between 2 and 5 (not in school)**

Three clinics for children aged between 2 and 5 (not in school) are already fully booked with the last clinic being held on Thursday 19 December 2019.
Appointments for this clinic are available to book now by telephone (019755 62253) or in person at Reception.

It is very important that you protect yourself with a ‘flu vaccine, even if you feel hale and hearty, and we ask that you make an appointment to have this done at the Surgery.

It is equally important to let us know if you do not wish to have a ‘flu vaccination and we would be grateful if you inform Reception on (019755) 62253 so that we can record this in your notes.

Please keep an eye on this page (, the Practice Facebook page ( and posters in the surgery for up to date information.



If you require urgent attention during this time, please call 07909693683

For severe life threatening emergencies, call 999

The Know Who To Turn To website offers a full directory of the services on offer and when you should use them.



Termination of Morning Open Access Service

(as of Monday, 31 July 2017)

Due to an increase in requests for urgent appointments throughout the day, the morning Open Access service has become unsustainable and the doctors have made the difficult decision to change from a morning walk-in service to a pre-booked appointment system in the morning as well as the afternoon.

The last Open Access surgery will run on Friday, 28 July 2017 with appointment-only surgeries commencing on Monday, 31 July 2017.

A few morning appointments are now available to book for Monday, 31 July 2017 onwards.

Emergencies will always be seen

The Practice will continue to offer Emergency appointments for urgent matters that cannot wait until the next free pre-bookable appointment but this may not be with the Minor Ailments practitioner or GP of choice.

These appointments will be spaced throughout the day and will be given out by the Duty Team in time order.

For more information, please click on the link below.

Patient Update Leaflet

Please note that application forms for Online Services (Prescriptions) are available for collection, either from Reception, online or at N S Wilson (local Pharmacy).  


Public Holiday Closures

We will be closed on the following dates in 2020:-

Wednesday, 1 January 2020

Thursday, 2 January 2020

Monday, 13 April 2020*

Friday, 8 May 2020 (changed from Monday, 4 May 2020 to commemorate VE Day anniversary)

Friday, 25 December 2020

Monday, 28 December 2020

*Open as normal on Good Friday (10 April 2020)

Should you require medical attention during this time, please contact NHS24 on 111 or in the event of an emergency, call 999 immediately. 

In addition to providing 24 hour advice, NHS 24, along with GMED (Grampian Medical Emergency Department) provides emergency cover during the hours of 18:00 and 08:00 when the practice is closed, throughout the weekend and public holidays. If you need medical assistance between these hours, telephone NHS 24 on 111 (if you have any difficulties contacting NHS 24, please dial 100 for the operator).

A receptionist from NHS 24 will answer your call and either:

  • Arrange for you to speak to a doctor or nurse
  • Invite you to attend the centre to be seen by the doctor 
  • Arrange a home visit if you are too ill to visit the centre

Transport to and from the centre may be available if you cannot arrange this yourself. Out of hours cover is the responsibility of the local Health Board. Further advice and information can also be obtained from NHS 24, whom you can contact direct on 111 or by visiting 

For severe life threatening emergencies, call 999


You should call 999 for the following emergencies:-

  • suspected heart attack or severe chest pain or breathlessness
  • loss of consciousness
  • choking and you are unable to help
  • Suspected stroke

Attend the nearest A+E department/Casualty rather than coming to the surgery for any of the following:-

  • a serious injury such as a suspected fracture 
  • head injuries especially if the person has been knocked out
  • bad burns
  • road traffic accidents
  • eye injuries
  • nosebleeds not settling with first aid




Ever wondered why you couldn’t see the Doctor or Nurse sooner?


Did you know that, in August 2019:

75 appointments were booked by patients who then failed to attend them


39 Doctor appointments – equivalent to THREE morning surgeries*


36 Nurse appointments – equivalent to TWO morning surgeries*

If, in the future, you are unable to attend, please let us know in advance so that we can offer the appointment to someone else.


Thank you

Alford Medical Practice


Zero Abuse

We operate a zero abuse policy, both physical and verbal towards any member of our team.

Any patient found in breach of this policy may have to find alternative medical care.

Please respect the team that looks after you.

Practice Management

Mrs Shirley Mann

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.


Our Administration team, including secretaries and patient database administrator, work behind the scenes to deal with correspondence received by the practice, including reports and results from all departments within NHS Grampian.  Invitation letters are also sent by this department for the various clinics that are available at the practice.  The team is also responsible for ensuring that our patients' records are kept up to date.


Mrs Jackie Dunbar

Our staff are fully trained and do a difficult job well.  They work in situations, which are always busy and often difficult or distressing.  They have to judge the urgency of your request so try to answer any questions they may ask you.  This will enable us to assist you quickly and appropriately. They are working to practice guidelines and by a strict code of confidentiality.  They will let you know the reason if you need to be kept waiting, but do not get angry with them as it is not their fault.  They will be able to help you with any questions about administration or the non-medical aspects of your treatment at the practice.

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