**During COVID-19 advice can be sought by submitting an eConsult (see Home page)**

Telephone Advice

telephone_brownMany problems can be dealt with over the phone and do not require a face to face consultation.  If you are unable to submit an eConsult request, you may call the surgery anytime between 08:00 and 18:00 on 019755 62253 and ask for a call back from a member of the clinical team. 

A Receptionist will ask for your name, date of birth and a contact number that you can be reached at all day.  The Receptionist will also ask for a brief description of the reason for your call so that the clinical team member can prioritise their list of calls, eg chest pain, request for sick note, discuss hospital letter/medication.  Please be aware that the Receptionist may advise that you contact another service, eg pharmacy for minor ailments, dentist for dental problems, optician for eye problems etc.

If your call is regarding a request to be seen that day and no appointments are available you will be asked to give a brief description of the problem and be added to the Duty Team list. 

If your call is deemed to be urgent you may be passed to a Duty Team member or any available clinician rather that waiting for a call back.  Please bear in mind that the clinicians will not return phone calls during consulting times or when they are out on home visits. 

During these times the Receptionist will take your details and a phone number and a Duty Team member will call you back as soon as possible.  If you phone late in the day, please be aware that we may not be able to return your call that same day, unless you have made the Receptionist aware that the problem is urgent.

As a rule, we will generally not leave voicemail messages due to confidentiality.  

We will not give out results or disclose sensitive information to anyone other than the patient themselves unless the patient has explicitly given consent for a nominated person to receive their results.  

In order to give your consent to share information, please complete the form below and hand it in to the surgery.  Please bring photographic ID when you hand the form in so the receptionist can verify your consent.

Consent to Share Information with Relative 

NHS ScotlandThis site is brought to you by My Surgery Website