*CORONAVIRUS UPDATE - 14 May 2020**
Both of these websites are a good source of information and are updated on a regular basis.
It's more important than ever to #KnowWhoToTurnTo with your healthcare concerns and NHS Grampian has prepared the chart below to explain how key services are currently operating.
NHS24 also has a dedicated Novel Coronavirus Helpline - 0800 028 2816 – which can be contacted for advice.
You can also follow us on Facebook - click on the link below
Visit us on Facebook
If you have developed a new continuous cough and/or a fever/high temperature, stay at home for 7 days from the start of your symptoms, even if you think your symptoms are mild. Check the NHS Inform website for advice on self isolation and what is required for other household members.
**DO NOT COME IN TO THE SURGERY**
Please call the practice NHS 24 on 111 immediately if your symptoms:
- are severe or you have shortness of breath
- worsen during home isolation
- have not improved after 7 days
You should also phone NHS 24 on 111 if you develop breathlessness or it worsens, especially if you:
- are 60 years old or over
- have underlying poor health
- have heart or lung problems
- have a weakened immune system, including cancer
- have diabetes
***If you have a medical emergency, phone 999 and tell them you have COVID-19 symptoms***
Do not go into any GP surgery or local accident and emergency department unless you are advised to do so or you are seriously ill, because you might spread the illness to others
The best way to protect yourself and stop the spread of flu viruses is by using and disposing of tissues when you cough and/or sneeze and washing your hands.
Remember to CATCH IT, BIN IT, KILL IT
Use disposable tissues and throw them away as soon as they are used.
While we are very grateful to the public for their responsible use of the NHS at this time, we want to reassure parents everywhere that we are still here for you if your child becomes ill with non COVID-19 symptoms. Do not delay seeking medical advice - this poster from the Royal College of Paediatrics and Child Health explains who you should contact and when. If you need to go to an Emergency Department, there are clear streams for those patients with possible COVID-19 symptoms and those who are otherwise unwell in order to keep these groups separate and minimise risk to all.
Aberdeenshire and Moray Preschool Immunisations
Change of Location commencing 20 April 2020
If your child has an immunisation appointment booked at the Practice on or after 20th April 2020, you will be receiving a call from the Health Visiting/Immunisation Team to advise you to attend at the new location for the childhood immunisation service in our area - Alford Academy.
For any queries, please contact your Health Visitor or email firstname.lastname@example.org
The New Model of Primary Care
We want to keep patients informed about the new GP contract in Scotland and how this might affect patients.
The new GP Contract is introducing a number of essential changes which are likely to have an impact on the majority of the population at one point or another. Changes are being implemented in different phases across the whole of Aberdeenshire with the aim that all of the current developments are implemented by April 2021.
The key aim is to try and improve the care to patients whilst managing the challenges currently felt within the NHS – an ageing population living longer with more long term conditions, reducing numbers of GPs, increasing demand and expectation from patients on healthcare resources and the training and development of a wider primary care workforce than ever before.
We want to be at the forefront of implementing these changes to provide the best and most comprehensive care we can to our patients. The traditional model of a GP surgery is changing, something our patients are already familiar with due to our current triage system which has been developed and implemented to help move towards this new way of delivering care.
Across Scotland there will be a range of different highly trained health care professionals working in GP surgeries and Alford will be no different. This means that it will become more and more likely you will NOT see a GP for your health issues. Pharmacists, advanced nurse practitioners, advanced practitioner physiotherapists and other health care professionals will see you instead. The GPs will continue to provide care to those who need it most and will also always be available for support, leadership and guidance to this expanding team. However, if you contact the surgery in the future to request a home visit, it is more likely that you will see an advanced care practitioner than a GP.
We have confidence in this approach having had great first hand success with our advanced nurse practitioner, nurse practitioner and practice pharmacist and we welcome changes that will improve the access to the right help for patients with the right person at the right time.
At time of printing Alford has the benefit of four such new services with the appointment of a Psychotherapy team (Psychotherapist and Wellbeing Worker), Primary Care Clinical Pharmacist, Advanced Care Practitioner and services of the Primary Care Vaccination team.
Primary Care Psychological Therapies Service – Referral is required to see the Psychotherapy team, which can be done after discussion with a member of our clinical team.
Primary Care Clinical Pharmacist – You may have contact with Ellie Robertson, who can deal with a range of medication related issues and build on the existing medication expertise that we have with our current practice pharmacist, Jane.
Advanced Care Practitioner – Should a home visit be required, it is more likely that you will see Amanda McKandie, a specialist in clinical care at home.
Primary Care Vaccination Service – This is currently in development, however, the first part has been put in place with the introduction of a Vaccination team who has been administering nasal flu vaccination to children aged 2 years (on 1 September 2019) to 5 years (not in school). As the service develops, all vaccinations will be administered by the team and this should be in place by 2021.
It is anticipated that we will have additional physiotherapy services within the practice by the end of 2020. This means that, if you ask for an appointment for back pain, it is more likely you will see an advanced practitioner physiotherapist than a GP.
We will keep you informed as these services, and others yet to be developed, are fully implemented over the next couple of years.
WE ARE CLOSED FOR STAFF TRAINING BETWEEN 1.30PM and 2.30PM ON TUESDAY, 26 MAY 2020
If you require urgent attention during this time, please call 07909693683
For severe life threatening emergencies, call 999
The Know Who To Turn To website offers a full directory of the services on offer and when you should use them.
Termination of Morning Open Access Service
(as of Monday, 31 July 2017)
Due to an increase in requests for urgent appointments throughout the day, the morning Open Access service has become unsustainable and the doctors have made the difficult decision to change from a morning walk-in service to a pre-booked appointment system in the morning as well as the afternoon.
The last Open Access surgery will run on Friday, 28 July 2017 with appointment-only surgeries commencing on Monday, 31 July 2017.
A few morning appointments are now available to book for Monday, 31 July 2017 onwards.
Emergencies will always be seen
The Practice will continue to offer Emergency appointments for urgent matters that cannot wait until the next free pre-bookable appointment but this may not be with the Minor Ailments practitioner or GP of choice.
These appointments will be spaced throughout the day and will be given out by the Duty Team in time order.
For more information, please click on the link below.
Patient Update Leaflet
Please note that application forms for Online Services (Prescriptions) are available for collection, either from Reception, online or at N S Wilson (local Pharmacy).
Public Holiday Closures
We will be closed on the following dates in 2020:-
Wednesday, 1 January 2020
Thursday, 2 January 2020
Monday, 13 April 2020* We are now OPEN on Easter Monday
Friday, 8 May 2020 (changed from Monday, 4 May 2020 to commemorate VE Day anniversary) We are now OPEN
Friday, 25 December 2020
Monday, 28 December 2020
*Open as normal on Good Friday (10 April 2020)
Should you require medical attention during this time, please contact NHS24 on 111 or in the event of an emergency, call 999 immediately.
In addition to providing 24 hour advice, NHS 24, along with GMED (Grampian Medical Emergency Department) provides emergency cover during the hours of 18:00 and 08:00 when the practice is closed, throughout the weekend and public holidays. If you need medical assistance between these hours, telephone NHS 24 on 111 (if you have any difficulties contacting NHS 24, please dial 100 for the operator).
A receptionist from NHS 24 will answer your call and either:
- Arrange for you to speak to a doctor or nurse
- Invite you to attend the centre to be seen by the doctor
- Arrange a home visit if you are too ill to visit the centre
Transport to and from the centre may be available if you cannot arrange this yourself. Out of hours cover is the responsibility of the local Health Board. Further advice and information can also be obtained from NHS 24, whom you can contact direct on 111 or by visiting http://www.nhs24.com/
For severe life threatening emergencies, call 999
You should call 999 for the following emergencies:-
- suspected heart attack or severe chest pain or breathlessness
- loss of consciousness
- choking and you are unable to help
- Suspected stroke
Attend the nearest A+E department/Casualty rather than coming to the surgery for any of the following:-
- a serious injury such as a suspected fracture
- head injuries especially if the person has been knocked out
- bad burns
- road traffic accidents
- eye injuries
- nosebleeds not settling with first aid
DID NOT ATTEND APPOINTMENT RATE
Ever wondered why you couldn’t see the Doctor or Nurse sooner?
Did you know that, in August 2019:
75 appointments were booked by patients who then failed to attend them
39 Doctor appointments – equivalent to THREE morning surgeries*
36 Nurse appointments – equivalent to TWO morning surgeries*
If, in the future, you are unable to attend, please let us know in advance so that we can offer the appointment to someone else.
Alford Medical Practice