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**During COVID-19 appointments are available by triage only.  Please submit an eConsult (see Home Page)**

Appointments

Consulting times are 08:00-10:30 (07:30 on Wednesdays) and 14:00-17:30 

diary_appointmentThe practice offers pre-bookable consultations which can be booked by telephoning 019755 62253 or directly at the appointment desk during opening hours. Routine appointments will usually need to be made in advance. 

Please note doctors stagger their consultation days/times to allow early and late appointments.

Please arrive in good time for your appointment and always book in at reception

On occasions, surgeries can run late because earlier consultations have taken longer than normal or your doctor has been called out to an emergency.  If you have been waiting longer than 20 minutes please ask the receptionist for an explanation.

Remember there are lots of reasons for the medical staff to be running late; a previous patient may have arrived late or brought several problems, someone may have required a longer appointment than expected - this is very common if a patient needs to be admitted to hospital.  Very occasionally, the GP may have been called out on an urgent housecall.  We would ask for your understanding and patience as such times.We ask for your understanding and patience at such times. 

Urgent Appointments

Ring the surgery on 019755 62253 preferably soon after 08:00.  Genuine emergencies will be seen in an emergency surgery each day, if the problem cannot wait for a routine appointment.  You may not be able to see the clinician of your choice and you may have to wait.  Please do not come into the surgery expecting to see a clinician immediately.

Telephone Consultations and Advice

If you need to consult a clinician and feel that it can be dealt with over the telephone, please ask for a telephone consultation.  You will be asked for a contact number.  Please be aware that the clinician will call you within a one hour period of the time offered by the receptionist - please keep you phone with you during this time.

NHS Near Me Video Appointments              

NHS Near Me is a video consulting service which allows patients to attend their appointment from the comfort of their own home or wherever is convenient, using their own computer, smartphone or tablet device.

To use this service you must have a booked video appointment with the practice. Please make an appointment as normal with the reception staff or clinician and you will be issued with a time slot if this is a suitable format for you to be seen by.  

More information about NHS Near Me use in NHS Scotland is available by clicking on NHS Scotland Near Me information

Click here to watch a youtube video about NHS Near Me how to use Near Me  

Dr Peter Kelly (Forres) and Dr Derek Kelly (Elgin) have also filmed a video  to show how the system works; we would encourage you to watch this as it may answer some of the questions you may have about the system https://www.youtube.com/watch?v=CcIVPp-Wolc.

Attend my appointment or make a test call

If you are ready to attend your video appointment, or you want to make a test call before your appointment is due, click the start video call button below (please ensure you are using Google Chrome  on a Windows or Android device, or Safari on Apple devices). If you make a test call this tests your device, connection, speaker and camera, it does not make a call. 

Please do not start a video call unless you have pre-booked an appointment via our receptionist or clinician.

https://nhsattend.vc/alfordmp

For Technical Requirements to run an NHS Near Me video call click here Technical Requirements

For Troubleshooting tips if you experience difficulties using NHS Near Me click here Troubleshooting tips

Extended Hours

Extended hours appointments are offered on Wednesday mornings between 07:30 and 08:00 and on occasional Saturday mornings, however you will not be able to contact the practice during this time. 

Please be aware that they are pre-booked appointments only, and there will not be access to nursing services (such as blood taking, ECGs etc) at the same time. You may need to book a separate appointment to arrange such investigations.

Practice Nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly, however, they are unable to prescribe medication. Nurse appointments are currently available between 08:30 – 15:40 and can be made by telephoning 019755 62253 or directly at reception during opening hours.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Surgery Closures

The surgery is closed during public holidays and occasionally on wednesday afternoons for staff training. During these closures medical cover is provided by NHS 24 and GMED.

To access this service phone the surgery and a recorded message will give you the number to call.  Alternatively dial 111 or visit http://www.nhs24.com/.

Please note this service is for urgent problems only, routine issues should wait till the next day.

The Know Who to Turn To website offers a full directory of the services on offer and when you should use them. 

Emergencies

For severe life threatening emergencies call 999

You should call 999 for the following emergencies:-

  • suspected heart attack or severe chest pain or breathlessness
  • loss of consciousness
  • choking and you are unable to help
  • Suspected stroke

Attend the nearest A+E department/casualty rather than coming to the surgery for any of the following:-

  • a serious injury such as a suspected fracture 
  • head injuries especially if the person has been knocked out
  • bad burns
  • road traffic accidents
  • eye injuries
  • nosebleeds not settling with first aid
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