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Noticeboard

WE ARE CLOSED FOR STAFF TRAINING BETWEEN 2.00pm AND 3.30pm ON WEDNESDAY, 29 MAY 2019

If you require urgent attention that cannot wait until we re-open at 3.30pm, please call 07909 693 683

For severe life threatening emergencies, call 999

The Know Who To Turn To website offers a full directory of the services on offer and when you should use them.

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WE ARE CLOSED FOR STAFF TRAINING BETWEEN 1.30PM AND 2.30PM ON WEDNESDAY, 26 JUNE 2019

If you require urgent attention that cannot wait until we re-open at 2.30pm, please call 07909 693 683

For severe life threatening emergencies, call 999

The Know Who To Turn To website offers a full directory of the services on offer and when you should use them.

 #KnowWhoToTurnTo  

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Termination of Morning Open Access Service

(as of Monday, 31 July 2017) 

Due to an increase in requests for urgent appointments throughout the day, the morning Open Access service has become unsustainable and the doctors have made the difficult decision to change from a morning walk-in service to a pre-booked appointment system in the morning as well as the afternoon.

The last Open Access surgery will run on Friday, 28 July 2017 with appointment-only surgeries commencing on Monday, 31 July 2017.

A few morning appointments are now available to book for Monday, 31 July 2017 onwards.

Emergencies will always be seen

The Practice will continue to offer Emergency appointments for urgent matters that cannot wait until the next free pre-bookable appointment but this may not be with the Minor Ailments practitioner or GP of choice.

These appointments will be spaced throughout the day and will be given out by the Duty Team in time order.

For more information, please click on the link below.

Patient Update Leaflet

Please note that application forms for Online Services (Prescriptions) are available for collection, either from Reception, online or at N S Wilson (local Pharmacy).  

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Public Holiday Closures

We will be closed on the following dates in 2019:-

Tuesday, 1 January 2019

Wednesday, 2 January 2019

Monday, 22 April 2019*

Monday, 6 May 2019

Wednesday, 25 December 2019

Thursday, 26 December 2019

*Open as normal on Good Friday (19 April 2019)

Should you require medical attention during this time, please contact NHS24 on 111 or in the event of an emergency, call 999 immediately. 

In addition to providing 24 hour advice, NHS 24, along with GMED (Grampian Medical Emergency Department) provides emergency cover during the hours of 18:00 and 08:00 when the practice is closed, throughout the weekend and public holidays. If you need medical assistance between these hours, telephone NHS 24 on 111 (if you have any difficulties contacting NHS 24, please dial 100 for the operator).

A receptionist from NHS 24 will answer your call and either:

  • Arrange for you to speak to a doctor or nurse
  • Invite you to attend the centre to be seen by the doctor 
  • Arrange a home visit if you are too ill to visit the centre

Transport to and from the centre may be available if you cannot arrange this yourself. Out of hours cover is the responsibility of the local Health Board. Further advice and information can also be obtained from NHS 24, whom you can contact direct on 111 or by visiting http://www.nhs24.com/ 

For severe life threatening emergencies, call 999

Emergencies

You should call 999 for the following emergencies:-

  • suspected heart attack or severe chest pain or breathlessness
  • loss of consciousness
  • choking and you are unable to help
  • Suspected stroke

Attend the nearest A+E department/Casualty rather than coming to the surgery for any of the following:-

  • a serious injury such as a suspected fracture 
  • head injuries especially if the person has been knocked out
  • bad burns
  • road traffic accidents
  • eye injuries
  • nosebleeds not settling with first aid

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DID NOT ATTEND APPOINTMENT RATE

 Ever wondered why you couldn’t see the Doctor or Nurse sooner?

 Did you know that, in February 2017:

52 appointments were booked by patients who then failed to attend them

 

24 Doctor appointments – equivalent to TWO afternoon surgeries*

and

28 Nurse appointments – equivalent to TWO morning surgeries*

If, in the future, you are unable to attend, please let us know in advance so that we can offer the appointment to someone else.

 

Thank you

Alford Medical Practice

*approx

Repeat Prescription Requests

Prescriptions may be requested via our online prescription ordering service, by hand, post or via our dedicated phone line 019755 62262 which is open between 8.30am and 11am each weekday. 

Written requests may be put in the dedicated prescription post box in the Reception area – the Receptionist will provide you with a form if you do not have one with you.

When you request a prescription from the practice, one of the prescribers needs to check that it is still safe and appropriate for you to continue with your medication.

We issue around 7,000 prescriptions each month, which is a mammoth task for an average size GP practice such as ours.

One issue recently identified is that we can often receive requests for repeat medication too early to be issued. This may be just one, or all, of the medication received in the request.  Due to this, and the sheer volume of processing we do, it’s not possible to communicate this back to patients, which can cause problems for patients, the pharmacy and ourselves.

We have introduced an internal system to help with this, but we also need our patients to help us too.

Due to the restrictions on medication being issued too early, we need patients to request their medication or drop off their requests no earlier than TWO WEEKS before they are due wherever possible (no earlier than ONE WEEK if you receive a 28 day supply).

For example, some patients may put in their request for the following month as soon as they collect this month’s medication, which can be up to 1 month early and we cannot process the request that early.

If patients can help us by putting in their requests in a timely manner, the system will work much better and everyone will benefit.  Please also remember that we need a minimum of 2 full working days to process your request and your pharmacy will also need a couple of days’ notice to prepare your medication.

The local pharmacy provides a prescription collection service and the majority of our prescriptions are collected by them on a daily basis. The pharmacist carries out additional safety checks on your prescription before dispensing your medication – they may need to order in your medication.

For some time, we have been asking that you allow 2 clear working days before collecting your prescription from the pharmacy or the surgery. 

We have always tried to accommodate patients who request their prescriptions urgently and many of the prescription requests we receive are dealt with within 24 hours, however, due to the increasingly high number of prescriptions the practice deals with every day, we are going to have to adhere to the timetable overleaf more strictly.

Exceptions will only be made to prevent life-threatening events.

If you request your prescription after the phone line has closed, please use the timing for the following day – eg if you request your prescription on Monday lunchtime, it will be available on Thursday.

 
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