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Noticeboard

WE ARE CLOSED FOR STAFF TRAINING FROM 1.30PM THIS AFTERNOON (Friday, 15 June 2018)

If you require urgent attention, please call 07739431253.

For severe life threatening emergencies, call 999

The Know Who to Turn To website offers a full directory of the services on offer and when you should use them.
 

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Termination of Morning Open Access Service

(as of Monday, 31 July 2017) 

Due to an increase in requests for urgent appointments throughout the day, the morning Open Access service has become unsustainable and the doctors have made the difficult decision to change from a morning walk-in service to a pre-booked appointment system in the morning as well as the afternoon.

The last Open Access surgery will run on Friday, 28 July 2017 with appointment-only surgeries commencing on Monday, 31 July 2017.

A few morning appointments are now available to book for Monday, 31 July 2017 onwards.

Emergencies will always be seen

The Practice will continue to offer on the day appointments for urgent matters that cannot wait until the next free pre-bookable appointment but this may not be with the Minor Ailments practitioner or GP of choice.

These appointments will be spaced throughout the day and will be given out in time order.

The Duty GP will continue to deal with telephone queries throughout the day.

For more information, please click on the link below

Patient Update Leaflet

Please note that application forms for Online Services (Appointments and Prescriptions) are not yet available for collection, either at Reception or online.  More information about the introduction of this service will be available in the coming weeks.

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Public Holiday Closures

We will be closed on the following dates in 2018/19:-

Monday, 1 January 2018

Tuesday, 2 January 2018

Monday, 2 April 2018*

Monday, 7 May 2018

Tuesday, 25 December 2018

Wednesday, 26 December 2018

*Open as normal on Good Friday (30 March 2018)

Should you require medical attention during this time, please contact NHS24 on 111 or in the event of an emergency, call 999 immediately. 

In addition to providing 24 hour advice, NHS 24, along with GMED (Grampian Medical Emergency Department) provides emergency cover during the hours of 18:00 and 08:00 when the practice is closed, throughout the weekend and public holidays. If you need medical assistance between these hours, telephone NHS 24 on 111 (if you have any difficulties contacting NHS 24, please dial 100 for the operator).

A receptionist from NHS 24 will answer your call and either:

  • Arrange for you to speak to a doctor or nurse
  • Invite you to attend the centre to be seen by the doctor 
  • Arrange a home visit if you are too ill to visit the centre

Transport to and from the centre may be available if you cannot arrange this yourself. Out of hours cover is the responsibility of the local Health Board. Further advice and information can also be obtained from NHS 24, whom you can contact direct on 111 or by visiting http://www.nhs24.com/ 

For severe life threatening emergencies, call 999

Emergencies

You should call 999 for the following emergencies:-

  • suspected heart attack or severe chest pain or breathlessness
  • loss of consciousness
  • choking and you are unable to help
  • Suspected stroke

Attend the nearest A+E department/Casualty rather than coming to the surgery for any of the following:-

  • a serious injury such as a suspected fracture 
  • head injuries especially if the person has been knocked out
  • bad burns
  • road traffic accidents
  • eye injuries
  • nosebleeds not settling with first aid

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DID NOT ATTEND APPOINTMENT RATE

 Ever wondered why you couldn’t see the Doctor or Nurse sooner?

 Did you know that, in February 2017:

52 appointments were booked by patients who then failed to attend them

 

24 Doctor appointments – equivalent to TWO afternoon surgeries*

and

28 Nurse appointments – equivalent to TWO morning surgeries*

If, in the future, you are unable to attend, please let us know in advance so that we can offer the appointment to someone else.

 

Thank you

Alford Medical Practice

*approx

Telephone Advice

telephone_brownMany problems can be dealt with over the phone and do not require a face to face consultation.  You may call the surgery anytime between 08:00 and 18:00 on 019755 62253 and ask for a call back from the Duty Doctor. 

A Receptionist will ask for your name, date of birth and a contact number that you can be reached at all day.  The Receptionist will also ask for a brief description of the reason for your call so that the Duty Doctor can prioritise their list of calls, eg chest pain, request for sick note, discuss hospital letter/medication.

If your call is regarding a request to be seen that day and no appointments are available you will be asked to give a brief description of the problem and be added to the Duty Doctor list. 

If your call is deemed to be urgent you may be passed to the Duty Doctor or any available doctor rather that waiting for a call back.  Please bear in mind that the doctors will not return phone calls during consulting times or when they are out on home visits. 

During these times the Receptionist will take your details and a phone number and the Duty Doctor will call you back as soon as possible.  If you phone late in the day, please be aware that the Duty Doctor may not be able to return your call that same day, unless you have made the Receptionist aware that the problem is urgent.

As a rule, we will generally not leave voicemail messages due to confidentiality.  

We will not give out results or disclose sensitive information to anyone other than the patient themselves unless the patient has explicitly given consent for a nominated person to receive their results.  

 
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