Termination of Morning Open Access Service
(as of Monday, 31 July 2017)
Due to an increase in requests for urgent appointments throughout the day, the morning Open Access service has become unsustainable and the doctors have made the difficult decision to change from a morning walk-in service to a pre-booked appointment system in the morning as well as the afternoon.
The last Open Access surgery will run on Friday, 28 July 2017 with appointment-only surgeries commencing on Monday, 31 July 2017.
A few morning appointments are now available to book for Monday, 31 July 2017 onwards.
Emergencies will always be seen
The Practice will continue to offer on the day appointments for urgent matters that cannot wait until the next free pre-bookable appointment but this may not be with the Minor Ailments practitioner or GP of choice.
These appointments will be spaced throughout the day and will be given out in time order.
The Duty GP will continue to deal with telephone queries throughout the day.
For more information, please click on the link below
Patient Update Leaflet (PDF).pdf
Please note that application forms for Online Services (Appointments and Prescriptions) are not yet available for collection, either at Reception or online. More information about the introduction of this service will be available in the coming weeks.
Consulting times are 08:00-10:30 (07:30 on Wednesdays) and 14:00-17:30
The practice runs open access surgeries in the mornings and pre-bookable surgeries in the afternoons. These can be booked by telephoning 019755 62253 or directly at the appointment desk during opening hours. Routine appointments will usually need to be made in advance.
Please note doctors stagger their consultation days/times to allow early and late appointments.
Please arrive in good time for your appointment and always book in at reception.
On occasions, surgeries can run late because earlier consultations have taken longer than normal or your doctor has been called out to an emergency. If you have been waiting longer than 20 minutes please ask the receptionist for an explanation. Remember there are lots of reasons for the doctor to be running late; a previous patient may have arrived late or brought several problems, someone may have required a longer appointment than expected - this is very common if a patient needs to be admitted to hospital. Very occasionally the GP may have been called out on an urgent housecall. We would ask for your understanding and patience as such times.We ask for your understanding and patience at such times.
Extended hoursappointments are offered on Wednesday mornings between 07:30 and 08:00 and on occasional Saturday mornings, however you will not be able to contact the practice during this time.
Please be aware that they are pre-booked appointments only, and there will not be access to nursing services (such as blood taking, ECGs etc) at the same time. You may need to book a separate appointment to arrange such investigations.
Ring the surgery on 019755 62253 preferably soon after 08:00. Genuine emergencies will be seen in an emergency surgery each morning, if the problem cannot wait for a routine appointment. You may not be able to see the doctor of your choice and you may have to wait. Please do not come into the surgery expecting to see a doctor immediately.
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly, however, they are unable to prescribe medication. Nurse appointments are currently available between 08:30 – 15:40 and can be made by telephoning 019755 62253 or directly at reception during opening hours.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
The surgery is closed during public holidays and occasionally on wednesday afternoons for staff training. During these closures medical cover is provided by NHS 24 and GMED.
To access this service phone the surgery and a recorded message will give you the number to call. Alternatively dial 111 or visit http://www.nhs24.com/.
Please note this service is for urgent problems only, routine issues should wait till the next day.
The Know Who to Turn To website offers a full directory of the services on offer and when you should use them.
For severe life threatening emergencies call 999
You should call 999 for the following emergencies:-
- suspected heart attack or severe chest pain or breathlessness
- loss of consciousness
- choking and you are unable to help
- Suspected stroke
Attend the nearest A+E department/casualty rather than coming to the surgery for any of the following:-
- a serious injury such as a suspected fracture
- head injuries especially if the person has been knocked out
- bad burns
- road traffic accidents
- eye injuries
- nosebleeds not settling with first aid