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Noticeboard

FLU VACCINATIONS ARE NOW AVAILABLE AT ALFORD MEDICAL PRACTICE

 
We still have some free Flu clinic appointments this Saturday (11th) for both adults and children (aged 2-5 not in school). This is the last Saturday Flu Clinic we will be running this year.
Give us a call on 019755 62253 or pop into Reception to make an appointment.
 
If you are in one of the high risk groups listed below then it is very important that you protect yourself with a ‘flu vaccine:-
 
Over 65
Heart disease
Lung disease (including asthma)
Diabetes
Kidney disease
Liver disease
Previous Stroke
Degenerative disease
MS
Immunocompromising condition
BMI>40
Unpaid Carer
Child aged between 2 and 5 (not in school)
 
*IMPORTANT*
The vaccine for children aged between 2 and 5 (not in school) is only available until the end of December 2017 so please consider making an appointment soon.
 
Please call after 9am, or pop into Reception, to make an appointment to have this done at the Surgery.
 
If you do not wish to have a ‘flu vaccination it is important that you contact Reception on (019755) 62253 to let us know.

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NEWS FROM THE NURSES

It is with regret that we have to inform you that

SUSAN MILNE

 our Lead Practice Nurse, has taken the decision to retire fro the practice with her last day being

 

Friday, 15 September 2017

 

She will greatly missed by everyone at the Practice and we would like to take this opportunity to wish her all the very best for the future.

  

We are however, please to announce that

 TAMMY HUNTER

 will be joining the Nursing team on 3 October 2017

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Termination of Morning Open Access Service

(as of Monday, 31 July 2017) 

Due to an increase in requests for urgent appointments throughout the day, the morning Open Access service has become unsustainable and the doctors have made the difficult decision to change from a morning walk-in service to a pre-booked appointment system in the morning as well as the afternoon.

The last Open Access surgery will run on Friday, 28 July 2017 with appointment-only surgeries commencing on Monday, 31 July 2017.

A few morning appointments are now available to book for Monday, 31 July 2017 onwards.

Emergencies will always be seen

The Practice will continue to offer on the day appointments for urgent matters that cannot wait until the next free pre-bookable appointment but this may not be with the Minor Ailments practitioner or GP of choice.

These appointments will be spaced throughout the day and will be given out in time order.

The Duty GP will continue to deal with telephone queries throughout the day.

For more information, please click on the link below

Patient Update Leaflet

Please note that application forms for Online Services (Appointments and Prescriptions) are not yet available for collection, either at Reception or online.  More information about the introduction of this service will be available in the coming weeks.

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Closure for Training

The Surgery will be closed

from 1.30pm to 6.00pm on Thursday, 9 November 2017

for training.

 

Should you need a Doctor during this time, please call the practice mobile:

111

 

or  

 

IN THE EVENT OF AN EMERGENCY

PLEASE CALL: 999

 

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Public Holiday Closures

We will be closed on Monday 25th and Tuesday 26th December and Monday 1st and Tuesday 2nd January 2018

Should you require medical attention during this time, please contact NHS24 on 111 or in the event of an emergency, call 999 immediately. 

In addition to providing 24 hour advice, NHS 24, along with GMED (Grampian Medical Emergency Department) provides emergency cover during the hours of 18:00 and 08:00 when the practice is closed, throughout the weekend and public holidays. If you need medical assistance between these hours, telephone NHS 24 on 111 (if you have any difficulties contacting NHS 24, please dial 100 for the operator).

A receptionist from NHS 24 will answer your call and either:

  • Arrange for you to speak to a doctor or nurse
  • Invite you to attend the centre to be seen by the doctor 
  • Arrange a home visit if you are too ill to visit the centre

Transport to and from the centre may be available if you cannot arrange this yourself. Out of hours cover is the responsibility of the local Health Board. Further advice and information can also be obtained from NHS 24, whom you can contact direct on 111 or by visiting http://www.nhs24.com/ 

For severe life threatening emergencies, call 999

Emergencies

You should call 999 for the following emergencies:-

  • suspected heart attack or severe chest pain or breathlessness
  • loss of consciousness
  • choking and you are unable to help
  • Suspected stroke

Attend the nearest A+E department/Casualty rather than coming to the surgery for any of the following:-

  • a serious injury such as a suspected fracture 
  • head injuries especially if the person has been knocked out
  • bad burns
  • road traffic accidents
  • eye injuries
  • nosebleeds not settling with first aid

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DID NOT ATTEND APPOINTMENT RATE

 Ever wondered why you couldn’t see the Doctor or Nurse sooner?

 Did you know that, in February 2017:

52 appointments were booked by patients who then failed to attend them

 

24 Doctor appointments – equivalent to TWO afternoon surgeries*

and

28 Nurse appointments – equivalent to TWO morning surgeries*

If, in the future, you are unable to attend, please let us know in advance so that we can offer the appointment to someone else.

 

Thank you

Alford Medical Practice

*approx

Non-NHS Services

Some services provided are not covered under our contract with the NHS and therefore attract charges. Examples include the following:

  • non_nhs_services3Medicals for pre-employment, sports and driving requirements (HGV, PSV etc.)
  • Insurance claim forms
  • Passport signing
  • Prescriptions for taking medication abroad
  • Private sick notes
  • Vaccination certificates

The fees charged are based on the British Medical Association (BMA) suggested scales and our reception staff will be happy to advise you about them along with appointment availability.

Why do GPs charge fees?  Your questions answered.  

Isn't the NHS supposed to be free? 
The National Health Service provides most health care to most people free of charge, but there are exceptions:  Prescription charges have existed since 1951, and there are a number of other services for which fees are charged.  Sometimes the charge is made to cover some of the cost of treatment, for example, dental fees.  In other cases it is because the service is not covered by the NHS, for example, medical reports for insurance companies, claim forms for referral for private care and other letters and forms which require the doctor to review the patient's medical records.

 

Surely the doctor is being paid anyway?
It is important to understand that GPs are not employed by the NHS.  They are self employed, and they have to cover their costs - staff, buildings, heating, lighting etc - in the same way as any small business.  The NHS pays the doctor for specific NHS work, but for non-NHS work the fee has to cover the doctor's costs.

 

What is covered by the NHS and what is not?
The government's contract with GPs covers medical services to NHS patients.  In recent years, more and more organisations have been involving doctors in a whole range of non-medical work. 

 

Examples of non-NHS services for which GPs can charge their NHS patients are:
Certain travel vaccinations
Private medical insurance reports
Holiday cancellation claim forms
Referral for private care forms
Letters requested by, or on behalf of, the patient

Examples of non-NHS services for which GPs can charge other institutions are:
Medical reports for an insurance company
Some reports for the DSS/Benefits Agency
Examinations of local authority employees

Why does it sometimes take my GP a long time to complete my form?

Time spent completing forms and preparing reports takes the GP away from the medical care of his/her patients.    GPs have a very heavy workload and paperwork takes up an increasing amount of their time.

I only need the doctor's signature-what is the problem?  

When a doctor signs a certificate or completes a report, it is a condition of remaining on the Medical Register that they only sign what they know to be true.  Therefore, in order to complete even the simplest of forms, the doctor needs to check the patient's entire medical record.  Carelessness or an inaccurate report can have serious consequences for the doctor, with the General Medical Council or even the Police. 

What will I be charged?

The BMA recommends that GPs tell patients in advance if they will be charged, and how much.  It is up to the individual practice to decide how much to charge, but the BMA produces lists of suggested fees for the Doctors to use as a guideline.

THERE WILL BE NO EXCEPTIONS

What can I do to help?

Not all documents need signature by a doctor.  For example, you could ask another person in a position of trust, who may be willing to sign a passport application free of charge.  (Teacher, Accountant, etc)

You can complete the form to the best of your ability in pencil, so the doctor just has to quickly verify your entries against the information we hold.

Do not expect your GP to process forms overnight, urgent requests may mean that a doctor has to make special arrangements to process the form quickly, and this will cost more.

 
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